Shipping Information
At Polarvix, we are committed to delivering our premium culinary tools to your doorstep with the utmost care and efficiency. We partner with reliable global carriers to ensure your order arrives safely and promptly.
1. Processing Times
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Standard Processing: All orders are processed within 1-3 business days.
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Order Confirmation: Once your order is placed, you will receive an automated confirmation email. A second email containing tracking details will be sent as soon as your package is dispatched.
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Note: Orders are not processed or shipped on weekends or public holidays.
2. Shipping Rates & Estimated Delivery
We offer several shipping tiers to meet your needs. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
| Shipping Method | Estimated Delivery | Cost |
| Standard Shipping | 5–8 Business Days | Free / $X.XX |
| Expedited Shipping | 3–5 Business Days | $X.XX |
| International Shipping | 10–15 Business Days | Calculated at Checkout |
3. International Shipping
Polarvix proudly serves culinary enthusiasts worldwide.
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Customs & Duties: Please note that international shipments may be subject to import duties and taxes once a shipment reaches your country. These charges are the responsibility of the recipient.
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Tracking: Global tracking is available for all international orders so you can follow your package's journey across borders.
4. Shipment Tracking
You can track your order at any time using the link provided in your shipping confirmation email. Please allow 24-48 hours for the tracking information to update on the carrier's system.
5. Delivery Issues
If your package is marked as delivered but you have not received it, or if your items arrive damaged, please contact our concierge team immediately at service@polarvix.com. We will initiate an investigation with the carrier to resolve the issue as quickly as possible.